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Refund Policy for Uhekart.com

 

At Uhekart.com, we are committed to providing you with high-quality products and a satisfying shopping experience. If you are not completely satisfied with your purchase, this Refund Policy outlines the procedures for obtaining a refund. By purchasing from Uhekart.com, you agree to the terms of this policy.

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1. Eligibility for Refunds

You may request a refund for products under the following conditions:

  • The item is unused and in its original packaging.

  • The request for a refund is made within [insert number of days] days of receiving your order.

  • Proof of purchase (receipt or order confirmation) is provided.

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2. Non-Refundable Items

Certain items are non-refundable, including but not limited to:

  • Opened or used personal care items.

  • Customized or personalized products.

  • Digital products or gift cards.

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3. Refund Process

To initiate a refund, please follow these steps:

  1. Contact Us: Reach out to our customer service team at info@uhekart.com to request a refund.

  2. Provide Details: Include your order number, the item you wish to return, and the reason for the return.

  3. Return the Item: After approval, send the item back to us at the address provided by our customer service team. The customer is responsible for shipping costs for returned items unless the return is due to a defective or incorrect item.

 

4. Refund Method

Refunds will be processed using the original payment method used during the purchase. Please allow 7 business days for the refund to reflect in your account after we receive and inspect the returned item.

 

5. Exchanges

If you would like to exchange an item for a different size or color, please follow the same return process outlined above and specify your exchange request in your communication with our customer service team.

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6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 24hrs of receipt. We will arrange for a return and provide you with a full refund or replacement at no additional cost.

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7. Changes to This Refund Policy

Uhekart.com reserves the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our services after any changes indicates your acceptance of the new policy.

 

8. Contact Us

If you have any questions or concerns regarding our refund policy, please contact us at:

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